Slack appeared overnight and instantly became the go-to communication tool within our office. It’s used for everything from developers to resolve bugs, to coordinating lunch orders, to even managing contractors. What really sets Slack apart though is the ease with which we can integrate automated bots. For instance, Slack sends a notification anytime a new review of our mobile app appears, or anytime someone Tweets at us. This enables us to stay on the ball and responsive, which as a business is critical.
What people like
- Great tools for organization around content and participants. Easily group chats by topics or by people.
- Search functionality makes it easy to jump back to past conversations giving you an easy record of everything discussed.
- Super easy file sharing makes it the defacto method for sharing.
What people dislike
- For some reason, Slack just seems to struggle in terms of reliability. At times it may have trouble connecting to the server, which can be hugely frustrating. Also, message lag can occasionally be a problem.
- Absolutely horribly unintuitive interface. I think a group of chimpanzees with watercolors could make a better UX.
Despite its shortcomings, Slack is by far the best option when it comes to office-chat. This has been corroborated by their insane growth. It’s sort of one of those things that you hear about and think “that already exists, what’s all the buzz about”, then you try it and you realize it’s simply better than the alternatives. Not Earth-shatteringly better, not groundbreaking in terms of new features or functionality, just simply better in that people prefer to use it. And that’s what really matters at the end of the day.