HORRIBLE!!! I have a month to month contract. I started trying to cancel at the 19th & L location in DC, 3 months ago. I went in, they said to fill out the form online. After figuring out there is no form, I came to truebill.com. I've moved a month ago. I had been told on truebill that my membership was canceled... Now, it's back to billing me with the repeated option to cancel. I give up! I'll close my Damned bank account. NEVER go to Gold's Gym!!! Don't rely on truebill either!